Patient Access & Contact Center AI · Assurance Record
Luma Health Operational AI Platform
Luma Health · Ambulatory, hospital outpatient, FQHC, pediatrics · Cloud SaaS with native EHR integration (Epic, Cerner, athenahealth, PCC)
Decision summary
- Suitable for
- Health systems, hospitals, IDNs, FQHCs, clinic networks
- Documentary gate
- Failed
- Scenario match
- No evaluated buying scenario currently covers this product
- Comparability
- Not yet comparable in this scenario
- Decision readiness
- HISTORICAL — Research only
- Documented evidence
- 1 of 4 evidence claims independently confirmed · confidence Low
- Critical unknowns
- scaled production deployment · documented economic outcomes
- Last independent review
- 2026-08-27
press releaseLaunched Patient Pipeline (July 2026): AI new-patient acquisition that builds dynamic Google Ads from real-time Epic schedules; early adopte…2026-07-21
Exact claim. Launched Patient Pipeline (July 2026): AI new-patient acquisition that builds dynamic Google Ads from real-time Epic schedules; early adopters UAMS (2.5x ROAS), University Hospitals (80% faster new-patient access), CEENTA (8x ROAS); now serves 1,000+ organizations and 100M+ patients
- Source
- prnewswire.com
- Type
- press release
- Published
- 2026-07-21
- Retrieved
- 2026-08-27
- Verification
- unverified
- Confidence
- not stated
- Reviewer
- healthit-gate-v1
- Claim version
- v1
- Supports
- deployment_traction
Vendor or press announcement. Verify material claims against primary filings or contracts.
Open prnewswire.compress releaseRaised $130M Series C led by FTV Capital, bringing total funding to $160M; 550+ health systems/hospitals/FQHCs, 80+ EHR integrations, 25+ pr…2021-11-23
Exact claim. Raised $130M Series C led by FTV Capital, bringing total funding to $160M; 550+ health systems/hospitals/FQHCs, 80+ EHR integrations, 25+ products; customers include Banner Health, Cook County Health, Kelsey-Seybold, Montefiore
- Source
- prnewswire.com
- Type
- press release
- Published
- 2021-11-23
- Retrieved
- 2026-08-27
- Verification
- unverified
- Confidence
- not stated
- Reviewer
- healthit-gate-v1
- Claim version
- v1
- Supports
- market_durability
- Score contribution
- Feeds market durability
Vendor or press announcement. Verify material claims against primary filings or contracts.
Open prnewswire.compress releasePartnered with PCC (Physician's Computer Company) to bring Luma communications to 300+ independent pediatric practices and 1,400+ pediatrici…2026-08-19
Exact claim. Partnered with PCC (Physician's Computer Company) to bring Luma communications to 300+ independent pediatric practices and 1,400+ pediatricians via native PCC EHR integration
- Source
- prnewswire.com
- Type
- press release
- Published
- 2026-08-19
- Retrieved
- 2026-08-27
- Verification
- excerpt_matched
- Confidence
- not stated
- Reviewer
- healthit-gate-v1
- Claim version
- v1
- Supports
- deployment_traction
Vendor or press announcement. Verify material claims against primary filings or contracts.
Open prnewswire.compress releaseAttained ISO/IEC 27001:2022 certification on top of existing HITRUST CSF r2 and SOC 2 Type II attestation, surpassing HIPAA requirements2024-03-27
Exact claim. Attained ISO/IEC 27001:2022 certification on top of existing HITRUST CSF r2 and SOC 2 Type II attestation, surpassing HIPAA requirements
- Source
- prnewswire.com
- Type
- press release
- Published
- 2024-03-27
- Retrieved
- 2026-08-27
- Verification
- unverified
- Confidence
- not stated
- Reviewer
- healthit-gate-v1
- Claim version
- v1
- Supports
- trust_governance
- Score contribution
- Feeds trust governance
Vendor or press announcement. Verify material claims against primary filings or contracts.
Open prnewswire.comVerified provider experience is not yet publishable. Fewer than five independent provider organizations have contributed eligible reviews. Reviewer mode is off. Experience never changes documentary scoring, freshness, or rank.
Buyer lenses — evidence-backed bands (not a 0–100 rank)
Deployment, integration, data handling
- Integration maturity
- announced — Announced or documented integration; marketplace listing not confirmed.
- EHR path
- Epic, Cerner, athenahealth, PCC
- FHIR / API
- UNKNOWN
Why unknown
Why. No reliable source on file. The platform does not infer values from weak sources.
What would close it. A primary source or independent verification.
- SSO
- UNKNOWN
Why unknown
Why. Single-sign-on support is not documented in vendor or marketplace materials on file.
What would close it. Vendor security documentation or marketplace listing mentioning SSO/SAML/OIDC.
- PHI / BAA
- HIPAA-compliant; in Patient Pipeline, PHI is never provided to Google and stays within Luma and the EHR (July 2026 PR) · BAA available
- Security attestations
- SOC 2 Type 2, HITRUST CSF r2, ISO/IEC 27001:2022
- FDA status
- UNKNOWN
Why unknown
Why. No FDA listing found for this product's functions in the tracked category.
What would close it. An FDA 510(k)/De Novo listing, or a clear statement that no regulated function is claimed.
- Pricing
- Not publicly listed
Technical provenance
snap_8a8a4c9bb810aee3 · 2026-08-27T04:05Z · build 6a9fe1b
Forecast calibration is not in the public snapshot — shown as UNKNOWN rather than read from SQLite.
Known limitations
- Deployment traction is UNKNOWN.
Why unknown
Why. No reliable source on file. The platform does not infer values from weak sources.
What would close it. A primary source or independent verification.
- Economic value evidence is UNKNOWN.
Why unknown
Why. No independently verifiable ROI claim (peer-reviewed, audited case, or independent benchmark) is on file.
What would close it. An audited implementation report or peer-reviewed study with payback/throughput numbers.